Return & Refund Policy

Last Updated: October 29, 2026

At Zevon, customer satisfaction is our priority. We strive to provide high-quality products and a seamless shopping experience. If you're not satisfied with your purchase, we're here to help.

14-Day Return Policy

We offer a 14-day return policy, meaning you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging with all included accessories.

Proof of purchase or an order confirmation is required.

How to Request a Return

To initiate a return, please contact our customer support team at [Support Email].

Include your order number, the reason for your return, and photographs if the product is damaged or defective.

Once your return is approved, we will provide instructions on how and where to send your item.

Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if your item is damaged, defective, or incorrect.

We will evaluate the issue and provide an appropriate replacement or refund at no additional cost.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please allow additional processing time depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs when returning items due to a change of mind or personal preference.

If the return is due to a damaged, defective, or incorrect item, Zevon will cover reasonable return shipping costs or arrange an alternative resolution.

Original shipping fees are nonrefundable for discretionary returns unless otherwise required by law.

Nonreturnable Items

For hygiene and safety reasons, the following products cannot be returned for a change of mind:

• Opened or used essential oils

• Products with broken hygiene or safety seals

• Gift cards

• Items clearly marked as final sale before purchase

These restrictions do not affect your legal rights regarding defective or incorrectly supplied products.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

If your order has already shipped, you may request a return after delivery in accordance with our 14-day return policy.

Lost or Delayed Packages

If your order is significantly delayed or appears lost in transit, please contact our customer support team.

We will investigate the issue and work toward an appropriate resolution.

If we cannot ship your order within the promised timeframe, we will provide cancellation and refund options as required by applicable law.

Contact Information

For questions regarding returns, refunds, or order issues, please contact us.

Thank you for shopping with Zevon. We appreciate your trust and look forward to serving you again.